Seemingly clean file resulting in an empty document

When things don't work as they should.
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noses
Posts: 8
Joined: Thu Sep 24, 2020 12:05 am

Seemingly clean file resulting in an empty document

Post by noses »

I have a single file from a series of similar files from the same origin that, unlike all the other 60 siblings, results in an empty document on the server. I had the creator redo it from scratch (resulting in a file with a different checksum) which is causing the same problem. The file is not encrypted, none of the tools I used to open it showed any problems.

Is it worth opening an issue on gitlab and attaching the file for someone watching Mayan trying to sacrifice it and breaking off its knife?
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rosarior
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Re: Seemingly clean file resulting in an empty document

Post by rosarior »

Hi,

Yes please, open a ticket and upload the file (as long as it does not contain personal or any other non-public data), and we'll diagnose to the what is the issue.

Thanks!
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